During the Property Management Software Evaluation for your Hotel, Resort or Inn, you should be asking the PMS Vendor if the system you are considering to purchase is Payment Card Industry, Data Security Standard compliant.
PCI DSS stands for Payment Card Industry, Data Security Standards. Payment Card Industry, data security standards are requirements for data security in regards to payment card processing (credit card processing). These standards have been developed by the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc.
It is the Hoteliers responsibility to protect their customer’s personal information including credit card numbers. Since Hotels accept payments from guests and deposits for reservations, and process and store this information in their Property Management System and On-line Booking Engine, it is necessary that the Hotel management understands the importance of payment card industry compliance or “PCI” compliance and what it means.
Your Hotel does not want to be in the position of having a system breach where your customers have their personal information exposed. This sort of situation has the potential to lead to a public relations nightmare for your business. Making sure that your PMS Vendor is in compliance with the Payment Card Industry standards helps reduce risk to your customers and your business.
However, just because your Vendor is in compliance does not mean a system breach is not possible, it means that the Vendor has taken steps to lower the risk to clients that use their systems and this is just one of the steps you need to take to reduce risk to your customers and your business.
Good luck with your Evaluation!